Shipping Policy

This Shipping Policy applies to all orders placed through mylostmarycandy.com. By placing an order with mylostmarycandy.com, you acknowledge that you have read and understood the shipping terms and conditions described below.

1. Shipping Coverage

We currently ship orders to addresses located within the United States.

At this time, we do not offer shipping to international destinations or locations outside the United States.

2. Order Processing Time

All confirmed and successfully paid orders will generally be processed, prepared, and packed within 1–2 business days.

Orders placed on weekends or U.S. federal holidays will generally be processed on the next available business day.

Processing times may occasionally vary due to order volume, inventory availability, product preparation requirements, or other circumstances beyond our reasonable control.

3. Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time on business days will generally be processed for shipment on the same business day, where operationally possible.

Orders placed after 2:00 PM Eastern Time will generally be processed on the next business day.

4. Shipping Origin

Orders are shipped from within the United States.

Business Address:
CANDY2U PLUS, LLC
9351 SW 56TH Street
MIAMI, FL 33165
United States

5. Estimated Delivery Time

Standard domestic shipping generally takes approximately 5–9 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, remote locations, seasonal demand, and other circumstances that may affect transportation.

For fruit candy products, delivery conditions and transit times may also affect product quality. Please inspect your package upon arrival and contact us promptly if your order arrives damaged or appears to have been affected during shipping.

6. Shipping Fees

• Free Shipping: Orders of $49.00 or more

• Standard Shipping: $5.99 for orders under $49.00

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary based on the delivery address, order details, or applicable shipping method. Any applicable shipping fees will be clearly presented at checkout before payment.

7. Shipping Methods

We may use reputable domestic shipping carriers to fulfill and deliver orders, including but not limited to:

• USPS

• UPS

• FedEx

The shipping carrier and service level may vary depending on the destination, package characteristics, and availability.

8. Shipment Confirmation and Tracking

Once your order has been dispatched, we may send a shipment confirmation email containing applicable tracking information.

If tracking information is available, you can use the provided tracking number to monitor the status of your shipment through the applicable carrier's tracking system.

Please note that tracking information may take some time to become available after the package has been handed over to the carrier.

9. Undeliverable or Returned Packages

Customers are responsible for providing accurate and complete shipping information when placing an order.

If a package cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, refusal to accept delivery, failure to collect the package within the carrier's applicable holding period, or other circumstances attributable to the customer, additional shipping costs or related expenses may apply where permitted by law.

If an undeliverable package is returned to us, please contact our customer service team at [email protected] for assistance.

10. Delayed, Lost, or Damaged Shipments

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including severe weather, carrier delays, holidays, high shipping volumes, transportation disruptions, or other unforeseen events.

If your shipment appears significantly delayed, is marked as delivered but has not been received, or arrives damaged, please contact us at [email protected] and provide your order number and tracking information, if available.

We will make reasonable efforts to review the issue and assist you in accordance with our applicable policies and legal obligations.

11. Shipping Policy Updates

We may modify, update, or revise this Shipping Policy from time to time to reflect changes in our business practices, shipping arrangements, or applicable legal requirements.

Any updated version will be published on mylostmarycandy.com. Unless otherwise stated, the revised policy will become effective when posted on the website.

We encourage customers to review this policy periodically for the latest shipping information.

12. Contact Us

If you have any questions regarding shipping arrangements, order processing, delivery times, or shipment tracking, please contact us:

CANDY2U PLUS, LLC

Business Address:
9351 SW 56TH Street
MIAMI, FL 33165
United States

Customer Service Email:
[email protected]

Authorized Online Representative:
臧月英